Text Message Replaces Voice Mail
In an age of ever faster communications, fewer people have time for voice mail.
More than 30 percent of voice mail messages remain unheard for three days or longer, according to uReach Technologies. More than 20% of people with messages in their mailboxes rarely check them.
Traditional voice mail it seems has become less acceptable because everything around it has changed. We are conditioned for instant forms of communication.
A survey done for Sprint by Opinion Research Corporation found that with the exception of people age 65 and over, adults respond more quickly to a text message than to a voice message. Those under 30 are four times more likely to respond within minutes to a text message than a voice mail. Adults 30 and older are twice as likely to respond within minutes to a text message than to a voice mail.
For those who can’t be bothered to listen to VM messages at all, a number of companies now offer voice-to-text transcription. The best known is Google, which at the end of June began a rollout of Google Voice, a service that offers voice mail transcriptions free of charge.
The average person checks their voicemail six to eight hours after it was left.